March 2024

Call Flows

Setting Up Your eTollfree Cloud Phone System: A Guide to Managing Call Flow Welcome to our tutorial on setting up the Call Flow feature on the eTollfree Cloud Phone System. A Call Flow, akin to a traffic director managing a busy intersection, gives you control over how calls are handled. It’s a versatile and powerful

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A Guide to Analyzing Call Detail Record Tables

Navigating Call Detail Records in the Cloud Phone System In the Cloud Phone System, Call Detail Records (CDR), there are several columns that provide important information about each phone call. Let’s break down what each of these mean: EXT or Extension This is the internal phone number or extension that was involved in the

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Call Routing

Hello and welcome! Today we’re going to walk you through the ‘Call Routing’ feature in the Cloud Phone System.. This powerful tool is all about directing incoming calls to their appropriate destinations in the most efficient and effective way possible. As you can see, the ‘Call Routing’ menu offers a range of options. Each of

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