March 2024

Connecting Your Extension: A Guide to Deskphones and Softphones After setting up an extension, the next step is to connect it to a desktop or softphone. This guide will walk you through the process, ensuring you stay connected no matter where you are. https://youtu.be/sEzfR-hhUhA Deskphones: A Reliable Communication Tool Deskphones are a staple in many […]

Streamlining Communication with Inbound Destinations in the Cloud Phone System In the simplest terms, an inbound destination is your chosen endpoint for incoming calls when they reach your system. This could be a specific phone extension, a department, or even a voicemail. This feature ensures that every call is directed to the right place, making

Guide to Setting Up an Outbound Destination in the Cloud Phone System Setting up an outbound destination in the Cloud Phone System lets you forward calls to a third-party phone number, a feature that’s incredibly beneficial for businesses that need to route calls to various locations or individuals. Here’s a step-by-step guide on how to

How to create a VOIP phone extension? Whether you’re setting up your home office or configuring a system for your business, we’ve got you covered. Let’s break it down into simple steps to get you connected in no time. https://youtu.be/sEzfR-hhUhA Step 1: Log into Your Cloud Phone System Dashboard First things first, from your eTollfree customer

How do I get signed up? We’re thrilled that you’re considering signing up for our service. To help you get started, we have prepared a step-by-step guide on how to proceed. https://youtu.be/Ceas-356IrE Step 1: Select your Phone Number The initial step is choosing a phone number which can either be a local or toll-free number.

Setting Up Your eTollfree Cloud Phone System: A Guide to Managing Call Flow Welcome to our tutorial on setting up the Call Flow feature on the eTollfree Cloud Phone System. A Call Flow, akin to a traffic director managing a busy intersection, gives you control over how calls are handled. It’s a versatile and powerful

Navigating the Cloud Phone System: Your Guide to Call Recordings Today, we’re diving into the “Call Recordings” feature, a powerful tool that allows you to record and store all types of phone calls as audio files within our cloud-based system. This feature is designed to enhance your communication experience, providing you with a convenient way

Navigating Call Detail Records in the Cloud Phone System In the Cloud Phone System, Call Detail Records (CDR), there are several columns that provide important information about each phone call. Let’s break down what each of these mean: https://youtu.be/xSXeJo2Wt38 EXT or Extension This is the internal phone number or extension that was involved in the

Hello and welcome! Today we’re going to walk you through the ‘Call Routing’ feature in the Cloud Phone System.. This powerful tool is all about directing incoming calls to their appropriate destinations in the most efficient and effective way possible. As you can see, the ‘Call Routing’ menu offers a range of options. Each of

What’s in a CDR? Call Detail Records (CDRs) are essentially the diary of your phone system, meticulously recording all the details about the calls made. They provide detailed information about each call, including the source (where the call came from), the destination (where the call was directed), the duration of the call, and other useful