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Setting Up Your Phone Number


Streamlining Communication with Inbound Destinations in the Cloud Phone System

In the simplest terms, an inbound destination is your chosen endpoint for incoming calls when they reach your system. This could be a specific phone extension, a department, or even a voicemail. This feature ensures that every call is directed to the right place, making communication smooth and efficient. Whether for personal use or your business, let’s ensure you never miss an important call again.

Let’s walk through the setup process together.

Access Your PBX Dashboard

First off, let’s log into your eTollfree Customer Portal, then PBX dashboard. This is your control center, where all the magic happens. 

Navigate to the Dialplan

Once you’re in, look for the ‘Dialplan’ menu, then Destination. This is where we’ll create rules for how calls are handled.

Routing the Phone Number

Under the dial plan, you will see the phone numbers you purchased from us. Whether it’s a tollfree or local number. All you need to do is to click the phone number. You don’t need to worry about the fields that you see for the phone settings. 

All you need to do is go to “Actions” field. Its a drop down that will show you how the phone number is configured. 

For existing customers, you should see more options to this dropdown whether its a call forwarding to a different number, an IVR system, fax or more. 

For new customers, please check out our videos on how to add a forwarding number, fax, voicemail and more! 

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