Get Help today

Need Help creating the pefrect phone system?

Schedule a 15-minute video call session with our support team to get help with routing and automation.

How to Setup Alt Phone Dial


First, we need to setup the alt phone statuses for your campaign.

To do this, go to your eDialer’s administration dashboard.

Then, to auto alt dial.

Now, click modify to the campaign you want to add the alt statuses.

The B, N. N.A and DC statuses that you see here are the defaults in eDialer.

If you need to add more status, you can select from the drop down box and click add.

What this means is, if the 1st dialed number falls to any of the statuses listed here, the dialer system will call the 2nd number.

So, if the first phone number is dispositioned as any other call status not listed here then, the dialer will skip calling the 2nd number and will proceed to the next lead to call.

Now, that you have added the dial statuses in auto alt dial, click Detail Menu on top.

Look for Additional Dial Settings.

Then, from the drop down box choose ALT Only.

Then save changes.

Like this article?

Recent Articles

Stay up-to-date with the most recent toll-free, VoIP, cloud communications, and business call center news here. 

Scroll to Top

Forgot Password?

No sweat, it’s an easy fix!
Just tell us the e-mail address your registered with, and we’ll send your

woman using headset smiling while using VoIP communications

Want to talk directly to someone?
Call or chat with one of our agents now!

Let's Get Acquainted & Get Your Business Communication Problems, SOLVED!

eTollFree can help point you in the right direction and set your business on a trajectory for tremendous growth.

By submitting this form and signing up for texts, you consent to receive marketing text messages from eTollFree at the number provided. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP.

What services are you interested in?