Vicidial Outbound Campaign Setup

This tutorial will be about how to set up a campaign’s transfer preset.

In this tutorial, I will walk you through setting up Lead Recycle.

How to set up the routing for dropped outbound calls. What is a dropped call? A dropped call is when the dialer receives or connects to a live call and no agent is available to connect to. These calls are then dispositioned as DROP and adds to the campaign’s drop percentage rate. This setting is only applied for outbound dialed calls.

What is the webform? This is where you can set the custom web page that will be opened when the user clicks on the WEB FORM button in the agent interface.

What is a Pause Code? A pause code is the pop-up box that the user sees in the ViciDial agent interface whenever the user hits the pause button.

This is how to setup the Alt or alternate Phone Dial. If you have a 2nd phone number in your leads, you can include the 2nd number in your ViciDial calling list.