July 2023

Nonprofit contact centers are an integral part of providing support and services to those in need. Protecting customer data is a vital component of any organization’s security posture, but it can be even more important for contact centers serving vulnerable populations. Ensuring proper data security and compliance measures helps build trust with customers, while also […]

As the public sector and government agencies move more of their services online, the potential for cloud technologies to streamline operations and improve services is becoming increasingly clear. Cloud-based technologies offer a range of benefits to remote workforces in the public sector, from improved collaboration between staff working remotely, to enhanced security measures that protect

Nonprofit contact centers play a key role in providing high-quality customer service and engagement. Effective support and engagement for nonprofit organizations can be enhanced by empowering their contact center agents. By equipping them with the right tools, information, and training, they can provide an even greater level of service to those requiring assistance.  To start,

Creating a comprehensive knowledge base for contact center agents is essential to ensure customer satisfaction, reduce customer wait times, and maximize agent productivity. The goal of any contact center is to provide the best possible service at all times. To achieve this goal, it is critical that agents have easy access to accurate and up-to-date

The role of social media in enhancing the retail customer experience is rapidly growing as retailers increase their presence on popular platforms. From curated content to personalized offers and direct communication, social media provides a unique opportunity for customers to interact with brands. Studies have shown that customers who engage with brands through social media

Employee engagement is key to delivering an exceptional retail customer experience. When employees are engaged with their work and feel passionate about it, they’re more likely to go the extra mile for customers. Engaged employees know that their actions directly impact customer satisfaction and therefore strive to give customers the best possible service.  An effective

When it comes to providing quick, effective customer service, student support contact centers are essential. But without a comprehensive knowledge base that is up-to-date and easy for both staff and students to access, many support centers struggle to keep up with requests. By creating a comprehensive knowledge base for your contact center, you can make

Government agencies have always faced unique challenges when it comes to collaborating and communicating across divisions. Agencies must manage multiple offices, staff, and programs in order to achieve their objectives. In the past, this was done with manual processes that often required a great deal of time and resources just to keep everyone on the

Toll-free numbers are an effective tool for businesses of all sizes. They provide customers with a convenient way to contact your business directly and can help you build trust, brand recognition, and boost sales. Plus, they make it easier to track marketing campaigns and measure their success.  When leveraging this powerful resource, be sure to

Technology has revolutionized the way organizations communicate and interact with their stakeholders. Contact center technology, in particular, has created opportunities for nonprofits to increase access to their services and create a more inclusive environment for people from all backgrounds.  Using contact center technology, nonprofits can provide multiple channels of communication such as voice calls, video