June 2023

In today’s fast-paced customer service operations, a powerful and reliable call management system is essential to success. eTollfree provides frontline support teams with the tools they need to quickly and efficiently handle customer calls. With automated call routing, real-time analytics, and easy integration with existing CRM applications, eTollfree allows you to streamline your customer service […]

The world is changing and technology is evolving faster than ever. This has opened up a number of possibilities for businesses, including the ability to merge two powerful technologies: telecommunication and cloud contact center.  Both technologies offer significant benefits when combined, from improved customer service to increased efficiency and cost savings. Telecommunication systems provide customers

For nonprofit organizations, managing high-volume calls and donor data is critical for achieving their goals. Effective strategies for handling these tasks can make all the difference in how successful a nonprofit is in reaching its mission. Here are some tips for handling high-volume calls and managing donor data in nonprofit contact centers: Use Call Queues

Phone communications are an essential part of our lives, connecting us with loved ones and enabling business transactions. However, issues like scams, spam calls, and privacy concerns have eroded trust in this mode of communication. To address these challenges, responsible business practices play a crucial role in building trust among phone users. Responsible business practices

Within the rapidly changing landscape of telecommunications, the Federal Communications Commission (FCC) in the United States has the responsibility of shaping the telecommunications industry through its regulatory reforms. In this blog post, we will explore the various ways in which the FCC’s regulatory reforms have played a vital role in shaping the telecommunications industry and

The utilization of cloud technologies is increasingly vital in enhancing disaster response within government and public sector entities. In this blog post, we will delve into the role of cloud technologies in disaster response and how they contribute to improving government and public sector disaster response endeavors. Disaster Management Solutions in the Cloud Cloud technologies

The future of telecommunications is changing rapidly due to the emergence of cloud contact centers. Cloud contact centers provide businesses with the ability to increase customer service, communication and sales performance by leveraging the power of technology, data analytics, and telephony services. By providing a streamlined platform for customers to access support resources, cloud contact

For nonprofits, it’s crucial to optimize operations to make the greatest possible impact. One way to do this is by using contact center analytics. By analyzing contact center data, nonprofits can gain valuable insights that can help them improve their operations and increase their impact. Here are some ways that contact center analytics can be

In a world of rapidly evolving customer expectations, it’s more important than ever for retail businesses to stay ahead of the curve when it comes to delivering great experiences. One way to ensure that your business is meeting those expectations is by actively listening and responding to customer feedback.  By gathering feedback from customers on

Nonprofits are always looking for ways to better serve their communities and expand their reach. To do this, they need access to reliable, up-to-date technology that can help them manage operations, engage with supporters, and raise funds. Cloud contact centers provide an ideal solution for nonprofits who want to make sure their donors have a