VICIdial™ vs eTollFree: What’s the Real Cost of Doing It Yourself?
VICIdial is open-source—but "free" doesn't mean easy. Between server setup, patching, and hiring help for integration, most small teams quickly discover it's anything but simple.
We’ve hosted VICIdial hundreds of times—and built a smarter, fully managed alternative that just works.
⚖️ Feature Comparison
| Feature | Self-Hosted VICIdial | eTollFree Hosted VICIdial |
|---|---|---|
| Setup Time | Days or weeks | Live in under 1 hour |
| Server Management | You manage everything | We handle it all |
| Interface | Outdated & clunky | Modern, web-based UI |
| CRM/SMS Integration | Manual setup | No-code, plug-and-play |
| Call Quality | Unpredictable | Optimized & monitored |
| Security & Backups | Your responsibility | Included, automated |
| Support | Forums or freelancers | 24/7 expert support |
| Compliance | Manual setup | STIR/SHAKEN, HIPAA-ready |
| Pricing | Unpredictable | Flat & transparent |
🧾 Real Cost Breakdown
Self-Hosting VICIdial
- Server: $80–$150/mo
- Admin Support: $100–$300/hr
- Downtime: Unpredictable (and costly)
- Updates & Security: On you
eTollFree Hosted VICIdial
- $99/month flat
- $60/hr emergency support (if needed)
- Setup, updates & security included
- No long-term contracts
🎯 Why Switch to eTollFree?
- 🚀 Instant Activation – Go live in under an hour
- 🔒 Enterprise Hosting – Secure, scalable, redundant
- 👥 Built for Small Teams – No IT department required
- 📞 24/7 Real Support – Talk to real VICIdial experts
- ⚙️ Built-In Tools – CRM, SMS, compliance, caller ID & more
🗣 What Business Owners Say
“I was spending more on freelance tech help than I did on the dialer. With eTollFree, I don’t even think about it anymore—it just works.”
“We got setup the same day, and everything from caller ID to call routing was already working. Huge time saver.”
🧠 Final Thought: VICIdial Isn’t the Problem—Self-Hosting Is.
Keep the power of open-source. Lose the headaches. Our hosted version gives you everything you love—without the stress.
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