VICIdial™ vs eTollFree: What’s the Real Cost of Doing It Yourself?

VICIdial is open-source—but "free" doesn't mean easy. Between server setup, patching, and hiring help for integration, most small teams quickly discover it's anything but simple.

We’ve hosted VICIdial hundreds of times—and built a smarter, fully managed alternative that just works.

⚖️ Feature Comparison

FeatureSelf-Hosted VICIdialeTollFree Hosted VICIdial
Setup TimeDays or weeksLive in under 1 hour
Server ManagementYou manage everythingWe handle it all
InterfaceOutdated & clunkyModern, web-based UI
CRM/SMS IntegrationManual setupNo-code, plug-and-play
Call QualityUnpredictableOptimized & monitored
Security & BackupsYour responsibilityIncluded, automated
SupportForums or freelancers24/7 expert support
ComplianceManual setupSTIR/SHAKEN, HIPAA-ready
PricingUnpredictableFlat & transparent

🧾 Real Cost Breakdown

Self-Hosting VICIdial

  • Server: $80–$150/mo
  • Admin Support: $100–$300/hr
  • Downtime: Unpredictable (and costly)
  • Updates & Security: On you

eTollFree Hosted VICIdial

  • $99/month flat
  • $60/hr emergency support (if needed)
  • Setup, updates & security included
  • No long-term contracts

🎯 Why Switch to eTollFree?

  • 🚀 Instant Activation – Go live in under an hour
  • 🔒 Enterprise Hosting – Secure, scalable, redundant
  • 👥 Built for Small Teams – No IT department required
  • 📞 24/7 Real Support – Talk to real VICIdial experts
  • ⚙️ Built-In Tools – CRM, SMS, compliance, caller ID & more

🗣 What Business Owners Say

“I was spending more on freelance tech help than I did on the dialer. With eTollFree, I don’t even think about it anymore—it just works.”
“We got setup the same day, and everything from caller ID to call routing was already working. Huge time saver.”

🧠 Final Thought: VICIdial Isn’t the Problem—Self-Hosting Is.

Keep the power of open-source. Lose the headaches. Our hosted version gives you everything you love—without the stress.

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