VICIdial vs eTollFree: What's the Real Cost of Doing It Yourself?
VICIdial is open-source, yes — but "free" doesn't mean easy or cheap. Between setup time, server maintenance, and integration costs, self-hosting VICIdial is a project most small teams underestimate.
We've hosted VICIdial hundreds of times — and we've seen the same pain points over and over. That's why we built a better way.
Feature-by-Feature Comparison
| Feature | Self-Hosted VICIdial | eTollFree Hosted VICIdial |
|---|---|---|
| Setup Time | Days or weeks | Live in under 1 hour |
| Server Management | You manage hardware, OS, patches | Fully managed by us |
| Interface | Outdated and clunky | Modern, web-based UI |
| CRM/SMS Integration | Manual, requires dev | Plug-and-play, no code |
| Call Quality | Varies based on setup | Optimized & monitored |
| Security & Backups | Your responsibility | Included, automated |
| Support | Forum-based / freelancers | 24/7 expert support |
| Compliance | Manual setup | STIR/SHAKEN, HIPAA-ready |
| Pricing | Unpredictable ($300–$800+/mo total) | Flat, transparent pricing |
See the Difference Live
A 15-minute demo shows more than any comparison table. Let us walk you through it.
Real Cost Breakdown
Self-Hosting VICIdial
- Server: $80 – $150/month
- Admin Support: $100 – $300/hour (as needed)
- Outages / Downtime: Lost revenue (and frustration)
- Software Updates & Security: Your job, your time
eTollFree Hosted VICIdial
- Flat monthly rate — everything included
- Setup, security, updates — all handled by us
- No long-term contracts — cancel anytime
- 24/7 emergency support — only when you need it
Why Switch to eTollFree?
- Instant Activation — get up and running within the hour
- Enterprise-Grade Hosting — redundant, secure, and scalable
- Built for Small Teams — no IT department needed
- Real Human Support — 24/7 help when you need it
- Built-In Integrations — CRM, SMS, compliance, caller ID rules
I was spending more on freelance tech help than I did on the dialer. With eTollFree, I don't even think about it anymore — it just works.
— eTollFree Customer
We got setup the same day, and everything from caller ID to call routing was already working. Huge time saver.
— eTollFree Customer
VICIdial Isn't the Problem — Self-Hosting Is
Keep the power of VICIdial, lose the stress. Our hosted version gives you everything you love about open-source dialing — without the hidden headaches.
Ready to Compare for Yourself?
Talk to our team and see what hosted VICIdial looks like in practice.
Call NowVICIdial® is a registered trademark of its respective owner. eTollFree is not affiliated with or endorsed by VICIdial.
