Vicidial® vs eTollFree: What’s the Real Cost of Doing It Yourself?
Vicidial® is open-source, yes—but “free” doesn’t mean easy or cheap. Between setup time, server maintenance, and integration costs, self-hosting Vicidial® is a project most small teams underestimate.
We’ve hosted Vicidial® hundreds of times—and we’ve seen the same pain points over and over. That’s why we built a better way.
Feature Comparison
| Feature | Self-Hosted Vicidial® | eTollFree Hosted Vicidial® |
|---|---|---|
| Setup Time | Days or weeks | Live in under 1 hour |
| Server Management | You manage hardware, OS, patches | Fully managed by us |
| Interface | Outdated and clunky | Modern, web-based UI |
| CRM/SMS Integration | Manual, requires dev | Plug-and-play, no code |
| Call Quality | Varies based on setup | Optimized & monitored |
| Security & Backups | Your responsibility | Included, automated |
| Support | Forum-based / Freelancers | 24/7 expert support |
| Compliance | Manual setup | STIR/SHAKEN, HIPAA-ready |
| Pricing | Unpredictable | Flat, transparent pricing |
Real Cost Breakdown
- Self-Hosting Vicidial®:
- Server: $80–$150/mo
- Admin Support: $100–$300/hr (as needed)
- Outages / Downtime: Priceless (and frustrating)
- Software Updates & Security: Your job
- eTollFree Hosted Vicidial®:
- $99/month flat
- $60/hr emergency support (only if needed)
- Setup, security, updates included
- No long-term contracts
Why Switch to eTollFree?
- ✅ Instant Activation – Get up and running within the hour
- ✅ Enterprise-Grade Hosting – Redundant, secure, and scalable
- ✅ Built for Small Teams – No IT department needed
- ✅ Real Human Support – 24/7 help when you need it
- ✅ Built-In Integrations – CRM, SMS, compliance, caller ID rules
What Business Owners Say
“I was spending more on freelance tech help than I did on the dialer. With eTollFree, I don’t even think about it anymore—it just works.”
“We got setup the same day, and everything from caller ID to call routing was already working. Huge time saver.”
Final Thought
Vicidial® isn’t the problem—self-hosting is. Keep the power of Vicidial®, lose the stress. Our hosted version gives you everything you love about open-source dialing—without the hidden headaches.
Vicidial® is a registered trademark of its respective owner. eTollFree is not affiliated with or endorsed by Vicidial.
