What People Like About VICIdial
- Open-source and customizable — full control over the codebase
- Excellent for high-volume outbound dialing — predictive dialer is powerful
- Flexible call routing and scripting tools — highly configurable campaigns
- Functions well when properly configured — reliable once it's working
What Frustrates Most Users
Despite its power, VICIdial has consistent pain points that appear across user reviews:
- Complicated installation & setup process — days or weeks to get running
- Outdated user interface — looks like it hasn't changed since 2005
- Poor or nonexistent support — forums and freelancers are your only options
- CRM and reporting integrations are clunky — requires custom code
- Frequent maintenance or server issues — you're your own IT department
The Common Thread
Most frustrations with VICIdial don't come from the software itself — they come from hosting, managing, and troubleshooting it yourself. The dialer is capable. The operational burden is the problem.
Curious About the Hosted Experience?
See what VICIdial looks like when someone else handles the tech. Book a free demo.
The Hosted VICIdial Experience with eTollFree
- No more installs, patching, or config issues — we handle everything
- 24/7 real support — not forums, not freelancers
- CRM & SMS integrations built-in — plug-and-play
- Fully managed with flat pricing — no surprises
- Instant activation and voice termination available
What Our Customers Say About Switching
Thinking of Using VICIdial?
If you've got a Linux-savvy IT team and don't mind doing everything yourself — VICIdial can work for you.
If you want to skip the hassle and start dialing with full support — go hosted with us.
Let Us Show You the Difference
One demo call is all it takes to see why teams switch to hosted VICIdial.
Call NowVICIdial® is a registered trademark of its respective owner. eTollFree is not affiliated with or endorsed by VICIdial.
