VICIdial™ Reviews: What Real Users Are Saying

VICIdial has earned its place in the market. It’s open-source, powerful, and customizable—but managing it isn’t for the faint of heart.

We’ve gathered real user feedback to help you weigh the pros, cons, and why many smart teams switch to hosted solutions like eTollFree.

🟢 What People Like About VICIdial

• ✅ Open-source and customizable
• ✅ Excellent for high-volume outbound dialing
• ✅ Flexible call routing and scripting tools
• ✅ Reliable—if configured correctly

“VICIdial works… once you spend a few weeks setting it up.”

“We liked the freedom, but support was basically nonexistent.”

🔴 What Frustrates Most Users

• ❌ Complex installation & setup
• ❌ Outdated interface
• ❌ Lack of real support
• ❌ Clunky CRM and reporting integrations
• ❌ High maintenance and downtime risks

“The UI looks like it hasn’t changed since 2005. Agents struggle with it daily.”

“We lost two full days of calls when our server crashed. It took $600 to get it back online.”

“Our marketing team couldn’t pull clean reports from it, and syncing with HubSpot was a nightmare.”

💡 The Common Thread? Hosting is the Bottleneck.

Most issues with VICIdial aren’t about the software—they’re about trying to host and manage it without the right support or infrastructure.

✅ The Hosted VICIdial Experience with eTollFree

• 🔧 No more installs, patching, or config headaches
• 📞 24/7 real support (not forums)
• 🔗 CRM & SMS integrations built-in
• 🔒 Fully managed with flat pricing
• 🚀 Instant activation & optional voice termination

🗣 What Our Customers Say About Switching

“With eTollFree’s hosted VICIdial, we didn’t lose flexibility—we just stopped losing time.”

“Honestly, it felt like hiring a full-time IT guy for $99/month.”

🧭 Thinking of Using VICIdial?

If you’ve got a tech-savvy team and love to DIY—VICIdial can work.

But if you’d rather skip the headaches and start calling with full support—we’ve got your back.