Hosted VICIdial Plans
All plans include fully managed hosting, 24/7 support, unlimited campaigns, and everything below. No per-agent fees. No setup cost. No long-term contracts.
Starter
Up to 10 agents — perfect for small outbound teams
$99/mo
or $83/mo billed annually (save 15%)
- Up to 10 agents
- Fully managed VICIdial hosting
- 24/7 expert support
- 99.9% uptime SLA
- Unlimited inbound & outbound campaigns
- Call recording included
- Real-time dashboards & reporting
- STIR/SHAKEN compliant
- Live in under 1 hour
Most Popular
Professional
Up to 30 agents — for growing call centers
$249/mo
or $211/mo billed annually (save 15%)
- Up to 30 agents
- Everything in Starter
- Priority support queue
- Custom reporting & exports
- API access
- Dedicated server option
- Advanced campaign configuration
- CRM integration support
- Compliance recording & storage
Enterprise
30+ agents — large operations, custom builds
Custom
Volume pricing, dedicated infrastructure
- Unlimited agents
- Everything in Professional
- Dedicated account manager
- Custom SLA agreements
- White-label options
- Custom integrations & workflows
- Multi-site / multi-tenant support
- On-site or hybrid deployment
- Quarterly business reviews
Most businesses save 40–60% compared to self-hosting when you factor in server costs, IT staff, downtime, and maintenance.
What Every Plan Includes
- Fully Managed Hosting — servers, updates, security, backups
- 24/7 Expert Support — real VICIdial engineers on call
- 99.9% Uptime SLA — guaranteed availability
- Instant Setup — live within 1 hour
- Unlimited Campaigns — no limits on inbound or outbound
- Call Recording — included at no extra cost
- Real-Time Reporting — dashboards and analytics built in
- STIR/SHAKEN Compliant — caller ID attestation included
True Cost of Self-Hosting vs. Managed
| Self-Hosted Costs | eTollFree Hosted |
|---|---|
| Server: $200–500/mo | From $99/mo Everything included |
| IT admin time: $500–2,000/mo | |
| Support contracts: $200–500/mo | |
| Downtime costs: Variable | |
| Total: $900–3,500+/mo |
Need a Custom Quote?
Running a larger operation or need a non-standard setup? We build plans around your needs.
How We Compare to Per-Agent Platforms
Most hosted call center platforms charge per agent per month — costs spiral fast as your team grows. eTollFree is flat-rate: add agents without watching your bill climb.
| Feature | eTollFree Hosted | Five9 | NICE CXone | Self-Host VICIdial |
|---|---|---|---|---|
| Starting price | $99/mo flat | ~$149/agent/mo | ~$100/agent/mo | $200–500/mo (server only) |
| Per-agent fees | None | Yes | Yes | No |
| VICIdial features | Full | ✗ | ✗ | Full |
| Managed hosting & updates | Included | Included | Included | DIY |
| 24/7 expert support | Included | Included | Included | DIY |
| Setup fee | None | Yes | Yes | Yes |
| Long-term contract | No | Yes (annual) | Yes (annual) | No |
| 10-agent team monthly cost | $99 | ~$1,490 | ~$1,000 | $900–3,500+ |
