VICIdial Pricing: Free to Download, Expensive to Maintain
Yes, VICIdial is open-source. That means no license fees. But once you start setting it up, maintaining it, and keeping it secure — you'll start paying in other ways.
What Self-Hosting VICIdial Really Costs
| Expense | Estimated Monthly Cost |
|---|---|
| Server hosting (dedicated/VPS) | $80 – $150 |
| Admin time or freelance IT help | $200 – $600+ |
| Downtime & call failures | Lost sales (unquantifiable) |
| Software updates & security patches | Time or contractor fees |
| CRM & SMS integration work | One-time + ongoing dev cost |
| Realistic Total | $300 – $800+/mo |
The Hidden Costs Most People Miss
Time Lost to Setup & Maintenance
Installing VICIdial from ISO can take days. Ongoing updates, troubleshooting, and upgrades never stop. Every hour you spend on server issues is an hour you're not spending on revenue.
DIY = Risky Business
One misconfigured setting can drop calls, lose recordings, or expose your system to attacks. Without dedicated IT staff monitoring your VICIdial instance 24/7, you're always one config change away from disaster.
Integrations Are Never "One and Done"
Connecting VICIdial to your CRM, SMS provider, or helpdesk isn't built-in. You'll likely pay a developer or use middleware just to get basic data syncing. And every time your CRM updates, the integration can break.
Want to See the Real Numbers?
Book a call and we'll walk you through a cost comparison specific to your setup.
Do the Math: Self-Hosted vs Managed
| Item | Self-Hosted | eTollFree Hosted |
|---|---|---|
| Dialer Software | Free | Included |
| Server Hosting | $80 – $150/mo | Included |
| Setup & Maintenance | $200 – $600+ | Included |
| Tech Support | $100 – $300/hr | 24/7 included |
| CRM Integration | Dev time or Zapier | Plug-and-play |
| Total | $300 – $800+/mo | Flat monthly rate |
Stop Paying With Time, Money, and Stress
VICIdial isn't really free if it drains your team, your budget, and your momentum. A hosted solution gives you everything you need — without the headaches.
Let's Talk About Your Setup
We'll give you an honest comparison of what you're spending now vs what hosted VICIdial would cost.
Call NowVICIdial® is a registered trademark of its respective owner. eTollFree is not affiliated with or endorsed by VICIdial.
