The Pain Points of DIY VICIdial CRM Integration
Whether you're using Salesforce, HubSpot, Zoho, or another CRM — integrating it with VICIdial sounds simple. In reality, it's anything but.
No Built-In CRM Support
Want to sync leads, track calls, or trigger workflows? VICIdial offers no native connectors for popular CRMs.
Requires Custom Coding
Most integrations require hand-coded PHP scripts or middleware tools. More setup, more cost, more bugs.
Inconsistent Data Syncing
Even when it "works," users report broken field mapping, dropped logs, or missed call records.
Breaks When You Update
Change a CRM field or update a version? Your whole VICIdial connection can stop working.
Ways to Connect Your CRM to VICIdial
Method 1: HubSpot via Webhooks & Dispo URL
Use VICIdial's "Dispo URL" feature to send call data (lead ID, disposition, agent, recording link) to HubSpot. Third-party connectors like Blue Telecoms offer commercial real-time 2-way sync with screen pops.
Method 2: Zapier + Webhooks
Zapier's Webhooks app receives VICIdial Dispo URL posts and relays to Salesforce, Zoho, or Google Sheets. Set the VICIdial webhook to hit Zapier's "Catch Hook" URL and chain Zap actions to your CRM.
Method 3: Direct Database Sync
Pull call logs from VICIdial's MySQL database — query vicidial_log and vicidial_closer_log tables. Good for historical data but requires secure database access and scheduled scripts.
Method 4: API Middleware
Build custom middleware that parses Dispo URL payloads and forwards to any API-based CRM or ERP. Offers full control over field mapping but requires development resources to build and maintain.
Sound Like Too Much Work?
Our hosted VICIdial comes with CRM integrations built in. No coding, no middleware, no headaches.
The eTollFree Hosted Fix: CRM-Ready VICIdial That Just Works
- Pre-Built CRM Connectors — Salesforce, HubSpot, Zoho, Pipedrive & more
- No Coding Required — set up in minutes, not weeks
- 2-Way Sync — push call logs, recordings, and outcomes automatically
- Triggered Automation — run campaigns or follow-ups based on live call results
- Ongoing Maintenance — we keep the integrations working as your tools evolve
Built-In Automation = Faster Sales Cycles
- Auto-create contacts in your CRM after a first call
- Send SMS or email follow-ups instantly
- Trigger drip campaigns based on call result codes
- Report on call outcomes directly within your CRM dashboard
CRM Integration Without the Tech Pain
We built our system to be plug-and-play because your team has better things to do than write PHP scripts.
Call NowVICIdial® is a registered trademark of its respective owner. eTollFree is not affiliated with or endorsed by VICIdial.
