Get Help today

Need Help creating the pefrect phone system?

Schedule a 15-minute video call session with our support team to get help with routing and automation.

How to Setup Outbound Call Drop

  1. First, login to your ViciDial admin dashboard.

  1. Then go to Campaigns.

  1. Campaigns Main.

  1. Click Modify to the campaign you want to setup the call drop route.

  1. Look for the field “Drop Call Seconds”.

Drop Call Seconds is the number of seconds from the time the lead or customer picked up the phone until the call is considered a DROP.

eDialer’s default is set to 5 seconds but you can increase or decrease the time before the call routes.

  1. Choose an option from the “Drop Action” field that defines what happens to a call when it has been waiting for longer than the defined number of seconds.

The default is set to Audio, which means it will play the default voice prompt “goodbye” before it hangs up.

  1. Now, under the “Drop Action” you will see several options on how you want to route the call drop.

HANGUP means, it will just hang up the call after the set number of drop seconds.

MESSAGE will send the call the Drop Exten field. You can use this option if you want to transfer a drop call to a 3rd party number.

VOICEMAIL will send the call to the voicemail box

INGROUP will send the call to an Inbound Group defined in the Drop Transfer Group field.

VMAIL NO INST will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.

Let’s take this campaign as an example. Say, I want to route all call drops to another ingroup.

  1. Just set the number of seconds.

  1. Then the Drop action to ingroup.

  1. Then under “Drop Transfer Group”, choose the ingroup you want to route the call to from the drop down box.

  1. Then, Save changes.

Like this article?

Recent Articles

Stay up-to-date with the most recent toll-free, VoIP, cloud communications, and business call center news here. 

Scroll to Top

Forgot Password?

No sweat, it’s an easy fix!
Just tell us the e-mail address your registered with, and we’ll send your

woman using headset smiling while using VoIP communications

Want to talk directly to someone?
Call or chat with one of our agents now!

Let's Get Acquainted & Get Your Business Communication Problems, SOLVED!

eTollFree can help point you in the right direction and set your business on a trajectory for tremendous growth.

By submitting this form and signing up for texts, you consent to receive marketing text messages from eTollFree at the number provided. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP.

What services are you interested in?