Drop Call Seconds is the number of seconds from the time the lead or customer picked up the phone until the call is considered a DROP.
eDialer’s default is set to 5 seconds but you can increase or decrease the time before the call routes.
The default is set to Audio, which means it will play the default voice prompt “goodbye” before it hangs up.
HANGUP means, it will just hang up the call after the set number of drop seconds.
MESSAGE will send the call the Drop Exten field. You can use this option if you want to transfer a drop call to a 3rd party number.
VOICEMAIL will send the call to the voicemail box
INGROUP will send the call to an Inbound Group defined in the Drop Transfer Group field.
VMAIL NO INST will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.
Let’s take this campaign as an example. Say, I want to route all call drops to another ingroup.
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