This tutorial will be about how to setup CID local presence also known as AC-CID for a campaign.

What is CID local presence?

This allows you the ability to set custom caller ID numbers per campaign for outbound calls by area code. This can be set to have a single or multiple CID for every areacode.

Let’s get started.

1.First, make sure you have all the phone numbers you want to use as your CID ready. Note:  You can choose your CID from our website: Etoll free  Or, reach out to support, for a discounted bulk price.

2.Now, before anything else, you need to set up your campaign to local presence or AC CID.

• • Go to the Vicidial dashboard.
  • Then, Campaigns and Campaigns Main.
  • Click Modify.
  • Then, under Custom CallerID choose “AreaCode”.
  • Then, submit.

3. Now we are ready to add the CIDs.

• • Still on your campaign’s detail view, go to AC-CID.
  • Unlike in eDialer interface, Vicidial interface only has a one-by-one CID upload. To do this just add your 3 digit area code.
  • Then, the CID assigned for the area code.
  • You can leave the description blank or add notes, then add.
  • Do this for the rest of the CID you want to add.
  • When done, check the active box one by one to activate the CIDs.
  • Then, click submit.

You’re all set!