Predictive Dialer

March 10, 2017
admin

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Completely Customizable Business Phone System + Webphone

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Increase Agent Productivity Today!

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$\"Etollfree.net$ $\"Etollfree.net$

[/et_pb_text][et_pb_blurb title=\”Review all of the features \” url_new_window=\”off\” use_icon=\”off\” font_icon=\”%%45%%\” icon_color=\”#0000ff\” use_circle=\”off\” circle_color=\”#000000\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” header_text_color=\”#0000ff\” image=\”https://b3c78fba723353d9edc9-781abb2f83ee51b2d76d41470df7178e.ssl.cf1.rackcdn.com/etollfree/icon-1.png\” url=\”#FeatureList\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”] Take a look at all of the customizable features avalible with our Predictive Dialer [/et_pb_blurb][et_pb_blurb title=\”Test & Play\” url_new_window=\”off\” use_icon=\”off\” font_icon=\”%%45%%\” icon_color=\”#0000ff\” use_circle=\”off\” circle_color=\”#000000\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” header_text_color=\”#0000ff\” image=\”https://b3c78fba723353d9edc9-781abb2f83ee51b2d76d41470df7178e.ssl.cf1.rackcdn.com/etollfree/icon-2.png\” url=\”#DemoLink\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”] Use our Demo system as a playground to get farmilar with the system and its options [/et_pb_blurb][et_pb_blurb title=\”Contact Us\” url_new_window=\”off\” use_icon=\”off\” font_icon=\”%%45%%\” icon_color=\”#0000ff\” use_circle=\”off\” circle_color=\”#000000\” use_circle_border=\”off\” circle_border_color=\”#000000\” icon_placement=\”left\” animation=\”off\” background_layout=\”light\” text_orientation=\”left\” use_icon_font_size=\”off\” use_border_color=\”off\” border_color=\”#ffffff\” border_style=\”solid\” header_text_color=\”#0000ff\” image=\”https://b3c78fba723353d9edc9-781abb2f83ee51b2d76d41470df7178e.ssl.cf1.rackcdn.com/etollfree/icon-3.png\” url=\”//etollfree.net/predictive-dialer/contact-sales.html\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”]

Contact a friendly Sales Associate for more information or to get started.

1-800-233-0234

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Practice on Our Demo System

Want to see how the system works before you buy? You can use our demo system to see all of the included features and functionality.

Feature Rich, Customizable, Easy to Use + WebPhone

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Outbound

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Inbound

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Administrative

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background_layout=\”light\” text_orientation=\”left\” body_font_size=\”25\” body_text_color=\”#ffffff\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\” url=\”//versacorint.ca/\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”]

Affordable, All-in-one performance by eTollFree Service which fulfill your customer service for all kind of small and medium business. Excellent support provided by both Robert and his team…

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What is a Predictive Dialer?

Still not sure if a predictive dialer is what you need? We have created a video to explain a little more about what it is used for.

What are the Top 10 features of a Predictive Dialer?

Want to know what a predictive dialer has to offer? We have created a video to explain some of the features.

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How does a Predictive Dialer work?

Want to know how predictive dialers do what they do? We have created a video to explain the workings of predictive dialers.

Manager Features

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Skills-based ranking and call routing per inbound group and campaign
Ability to set user levels and permissions for certain features and campaigns
Ability for managers to listen-in on agent conversations
Ability for managers to enter conversations with agents and customers
Web-based administration
Admin web pages available in English, Spanish, Greek and German

[/et_pb_text][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”]

Ability to set a campaign to auto-dial and send live calls to available agents
Ability to dial predictively in a campaign with an adaptive dialing algorithm
Ability to transfer customer calls/data to a closer on the local system or a remote server
Ability to open a custom web page with user data from the call, per campaign
Ability to start and stop recording an agent’s calls at any time
Ability to automatically record all calls

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Agent Features

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Ability to display a script for the agent to read with pre-filled fields
Ability to open a custom web page with user data from the call, per campaign
Utilize both inbound and outbound calls in one session (blended)
Manually or automatically call up to two other customer numbers for same lead
Schedule callbacks for any-agent or agent-specific

Remote agents can log in anywhere with just a phone and a web browser
Faster hangup and dispositioning of calls with one key press (HotKeys)
Ability for agents to select a Pause Code when they are not active
Web based control of volume levels and mute capability
Agent interface available in 9 different languages!

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System-wide Features

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Ability for an agent to call clients in succession from a database through a web-client
Ability to display a script for the agent to read with fields like name, address, etc. filled-in
Ability to set a campaign to auto-dial and send live calls to available agents
Ability to dial predictively in a campaign with an adaptive dialing algorithm
Ability to dial on a single campaign across multiple VICIhost dialers, or multiple campaigns on a single dialer
Ability to transfer calls with customer data to a closer/verifier
Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list
Ability to autodial campaigns to start with a simple IVR then direct to agent
Ability to park the customer with custom music per campaign

[/et_pb_text][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”]

Ability to broadcast dial to customers with a pre-recorded message
Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
Ability to set outbound CallerID per campaign or per list
Ability to take inbound calls gathering CallerID
Ability to function as an ACD for inbound and fronter/closer verification calls
Ability to have an agent take both inbound and outbound calls in one session(blended)
Ability to start and stop recording an agent’s calls at any time
Ability to automatically record all calls
Ability to manually or automatically call up to two other customer numbers for the same lead
Automatically dial unlimited alternate numbers per customer until you get an answer

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Ability to schedule a callback with a customer as either any-agent or agent-specific
Ability in Manual dial mode to preview leads before dialing
Agents can be logged from anywhere with just a phone, web browser, and an internet connection
Agent phone login balancing and fail over across multiple VICIhost servers
Faster hangup and dispositioning of calls with one key press (HotKeys)
Definable Agent Wrap-up time per campaign
Ability to add custom call dispositions per campaign
Ability to use custom database queries in campaign dialing
Recycling of specified status calls at a specified interval without resetting a list
Dialing with custom Time Zone restrictions including per state and per day-of-the-week

[/et_pb_text][/et_pb_column][et_pb_column type=\”1_2\”][et_pb_text background_layout=\”light\” text_orientation=\”left\” use_border_color=\”off\” border_style=\”solid\” disabled=\”off\” border_color=\”#ffffff\” background_position=\”top_left\” background_repeat=\”repeat\” background_size=\”initial\”]

Dialing with Answering Machine Detection, also playing a message for AM calls
Multiple campaigns and lead-lists are possible
Option of a drop timer with safe-harbor message for FTC compliance
Variable drop call percentage when dialing predictively for FTC compliance
System-wide and per-campaign DNC lists that can optionally be activated per campaign
All calls are logged and statuses of calls are logged as well as agent time breakdowns
Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
Several real-time and summary reports available

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Real-time campaign display screens
3rd party conferencing (with DTMF macros and number presets)
3rd party blind call transfer
3rd party conferencing with agent drop-off
Custom Music-On-Hold and agent alert sound for inbound calls
Estimated hold time, place in line, overflow queues and several other inbound-only features
Skills-based ranking and call routing per inbound group (queues) and campaign
Queue Prioritization per campaign and inbound group
Single agent call queuing
Ability to set user levels and permissions for certain features and campaigns
Lead import web-based API
Web-based data export utilities
Separate Time-clock application to track user work time
Web-based administration
Ability for managers to listen-in on agent conversations
Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
DID, phone and carrier trunk provisioning through the web interface

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Ability for managers to enter conversations with agents and customers
Ability for managers to change the selected queues for an agent
Ability for agents to select a Pause Code when they are not active
Ability for agents to control volume levels and mute themselves
Ability for agents to view the statuses of other agents on the system
Ability for agents to view details for calls in queue that the agent is selected to take calls from
Ability for agents to select and click to take calls in queue from their agent screen
Agent shift enforcement by day and time, defined per user group
The agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish and Traditional Chinese.
The admin web pages available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.

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Predictive Dialer

Completely Customizable Business Phone System + Webphone

Increase Agent Productivity Today!

1-800-233-0234

Practice on Our Demo System

Feature Rich, Customizable, Easy to Use + WebPhone

Outbound

Inbound

Administrative

What is a Predictive Dialer?

What are the Top 10 features of a Predictive Dialer?

How does a Predictive Dialer work?

Manager Features

Agent Features

System-wide Features

Don't just take our word for it...

Need Help Finding Something?

Forgot Password?

Want to talk directly to someone?
Call or chat with one of our agents now!

1(800)233-0234

Let's Get Acquainted & Get Your Business Communication Problems, SOLVED!

eTollFree can help point you in the right direction and set your business on a trajectory for tremendous growth.

Predictive Dialer

Completely Customizable Business Phone System + Webphone

Increase Agent Productivity Today!

1-800-233-0234

Practice on Our Demo System

Feature Rich, Customizable, Easy to Use + WebPhone

Outbound

Inbound

Administrative

What is a Predictive Dialer?

What are the Top 10 features of a Predictive Dialer?

How does a Predictive Dialer work?

Manager Features

Agent Features

System-wide Features

Don't just take our word for it...

Need Help Finding Something?

Forgot Password?

Want to talk directly to someone? Call or chat with one of our agents now!

1(800)233-0234

Let's Get Acquainted & Get Your Business Communication Problems, SOLVED!

eTollFree can help point you in the right direction and set your business on a trajectory for tremendous growth.

Want to talk directly to someone?
Call or chat with one of our agents now!