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5 Tips for Choosing the Best Auto Dialer for Your Business
For many businesses, choosing the right products and services can be a difficult task, but choosing the right auto dialer doesn’t have to be. If you are in the process of searching for an auto dialer and are looking for a way to optimize and increase outbound call rates significantly, you’ve come to the right place. In this post, we’ll help you gain a better understanding of auto dialers and go over five tips for choosing the best auto dialer for your business.
What is an auto dialer?
An auto dialer in its original form is a software program that automatically dials telephone numbers for an agent or operator and can be programmed to leave recorded messages for people. With the advancement of technology, however, the auto dialer has evolved and become more complex. Today we see the deployment of predictive, progressive and preview dialers. We’ve defined each of these dialers below.
- Predictive dialer automatically dials a set of phone numbers at one time and connects agents to answered calls. It uses an algorithm that speeds up and slows down the dialing rate to increase agent talk time and reduce drop rate. It is an efficient way to reach the most customers in the least amount of time and is a great option for sales organizations, telemarketing firms and political campaigns.
- A Progressive dialer unlike a predictive dialer automatically dials a number from a call list only when an agent is available. So once an agent is connected to a call, it stops dialing until the agent has ended the call and then begins dialing again. Progressive dialers enable more personal, productive interactions between agents and customers.
- A Preview dialer, on the other hand, gives agents the authority to make each call. It allows them to “preview” customer records and product details prior to placing a call. This serves to enhance sales calls and ensure agents are fully prepared before engaging with customers. Preview dialers are great for small, sales-based call centers.
Choosing the best auto dialer for your business
Now that we’ve went over some different auto dialer options, which one do you choose? Here are a few tips to help decide on the best auto dialer for your business:
- Understand your customer base. To choose the best auto dialer software for your business, you need to understand your customer base. For instance, do you a large customer base or a small one? Or, are your customers in the same country, or are they spread across several different countries? If you customer base is large, a predictive dialer solution might be the best choice. And, if you have a small customer base, a preview dialer might be the best choice. Answering these types of questions will help save you from purchasing a product that does not fit your business needs.
- Decide what features you want your auto dialer to have. To choose the right auto dialer, you should also decide on what features you want beforehand. Once you make a list of all the features you want, you’ll be able to choose the solution that best fits your needs. For instance, do you need an auto dialer solution with capabilities like IVR, campaign and list management, text-to-speech and speech recognition? Such features may help you take your business to the next level.
- Choose a solution based on the size of your business. If there’s only one person in your call center, you don’t need to employ a predictive or power dialer – you would end up wasting time and money. So, you should try choosing a solution that best fits the size of your business.
- Pick an auto dialer that is easy to use. Try choosing an automated dialer solution that is easy to use, learn and train. The last thing you want is to waste too much time and money on teaching new employees how to use your phone system.
- Go with a company that offers premier customer support. A great provider of auto dialer software should help you before and after the sale. So, choose a company that has a history of offering the best support.
Do you feel more confident in choosing auto dialer software for your business? We hope so.
The great news is that at eTollFree.net we have an automated dialer solution that can meet all your auto dialing needs. Our Predictive Dialer software is easy to use, customizable, feature-rich and works as both an outbound and inbound calling system. It facilitates predictive, progressive, preview and power dialing and so much more. Oh, and at eTollFree.net, we make it a goal to serve our customers to the fullest.
If you’d like to know more about our Predictive Dialer software, don’t hesitate to contact us – we’re only a phone call or email away.
Practice on Our Demo System
Want to see how the system works before you buy? You can use our demo system to see all of the included features and functionality.
Take a look at all of the customizable features avalible with our Predictive Dialer
Use our Demo system as a playground to get familiar with the system and its options
Contact a friendly Sales Associate for more information or to get started.
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