Now, I will walk you through how to set up the quick transfers in a campaign.
These are the D1 to D5 buttons that you see in the Agent Interface.
You can set up a maximum of 5 numbers with which 2 can have D T M F.
To set up, from the eDialer dashboard.
- Go to Campaigns.
2. Then, Campaigns Main.
3. Click Modify.
4. Then under “Transfer Options” add the 10 digit number you want to use as a third-party transfer number.
5. Then click Save.
If you need to add DTMF to a number, you need to assign it to either D1 to D2 only.
- Go to “ Additional Transfer Options Settings”
7. Then add the number to either, “Transfer-Conf DTMF 1” or “Transfer-Conf DTMF 2”
8. Then click save changes.
