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In this tutorial, I will walk you through how to set up the dispo URL in an eDialer campaign.
But, first, before we start.
What is a DISPO URL?
This URL address is not seen by the agent, but it is called every time a call is dispositioned by an agent if it is populated. This is where we set up certain dispo toss or dispo move, CRM integration.
- To set it up, you need to go to eDialer’s administration panel.
- Then go to campaigns.
- Campaigns Main.
- Under the campaign you want to setup, click modify.
- Then, look for “Web Form & Integration”
- Then look for “Dispo Call URL”If you need to add multiple URL.
- Then add ALT to the “Dispo Call URL” field and save changes.
- Now go back to the “Dispo Call URL” field, and click the link that says, “Alternate Dispo URLs Defined” This opens up a new page to add multiple URLs useful for multiple dispositions.
- Now, to add the URL.
- For the Rank field. This will define the order in which the URLs are requested, this is important because if you have a URL that may take a few seconds to run ranked as 1, that will mean that any URLs ranked after it will have to wait to be run until that first URL request receives a response. Most of the time, I will just put this to 1.
- Now for the STATUSES field. This is where you add the agent dispo status
- This is case and space-sensitive. So, make sure you are adding exactly what is in your dial statuses.
- DESCRIPTION field can be blank or add a note. For the URL field. This is where you add the HTTP POST. If your API is in a different format, like XML or JSON. You can reach out to support for assistance.
- Once all the fields are added, then click submit.
- After clicking submit, activate each URL by choosing Y on the first drop-down box, then submit.
- You have to do this one by one if you have multiple URL setup.
- That’s it! You’re done setting up your campaign’s dispo URL.
