To set up the softphone for eDialer use, first you have to turn off the webphone from your phone extension.
To do this,
- Go to Admin.
- Then Phones.
- Click Show Phones.
- Choose the phone extension that you want to setup with Zoiper.
- Go to “Set as Webphone”.
- Choose N, then Submit.
- Check the Template ID field. This needs to be set to: SIP_generic. NOTE: You have to wait for about 1-2 minutes after making the changes in the phone extensions to apply.
- Now that you have turned off the webphone, open Zoiper from your pc. Click Continue as Free User.
- For the Username, type the phone extension in eDialer.
- The password is the registration password from eDialer
- Then click, login.
- Host name is the domain. In this example, I am using eTolllfree’s eDialer Demo Server, so my domain will be: demo.edialer.net NOTE: There should be no space, forward slashes not HTTP included in the hostname.
- Then click Next.
- Now click Skip.
- SIP UDP should turn green if you successfully registered the phone extension.
- Then, click NEXT. NOTE: If for some reason SIP UDP shows, Not found, please check out our Softphone troubleshooting guide on our next video.
