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DID to Agent Direct

  1. From edialer’s administration dashboard, go to inbound.

  2. Then, DIDs and show DIDs.

  3. Click Modify, the DID that you just added.

  4. Look for the field, “DID Route” and choose an agent from the drop-down.


  5. Then go to the “User Agent” field. Type in the user ID you would like to assign the DID or phone number to.


  6. For “User Unavailable Action” you can keep it to voicemail or choose a different routing option from the drop-down list.


  7. Then, click submit to save.


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