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Real-World Examples of Higher Education Institutions Improving Student Support with Contact Centers


In recent times, higher education institutions have acknowledged the significance of contact centers in delivering effective student support services. Contact centers have become a vital component of the support infrastructure in higher education institutions, granting students access to essential resources, assistance, and support. This blog post highlights real-life examples of higher education institutions that have improved student support through the implementation of contact centers.

Purdue University

At Purdue University, the student services team identified the need for a centralized support system capable of handling a high volume of student inquiries. They established a contact center that connects students with support staff proficient in addressing a wide range of concerns, such as financial aid, registration, and academic advising. The contact center has enhanced the student experience by reducing wait times and delivering personalized support.

University of California, Berkeley

The University of California, Berkeley introduced a contact center to aid its student population during the COVID-19 pandemic. The contact center offers students access to support staff who can assist with various pandemic-related inquiries, including mental health resources, academic support, and financial assistance. The contact center has helped students navigate the challenges posed by the pandemic and has played a crucial role in maintaining students’ connection with the university community.

Arizona State University

Arizona State University implemented a contact center to offer students access to support staff who can address academic and financial aid queries. The contact center also provides students with resources and tools to facilitate academic success, such as tutoring and study materials. The contact center has proven instrumental in assisting students in navigating the complexities of university life and has contributed to improving student retention rates.

In conclusion, higher education institutions recognize the value of contact centers in enhancing student support services. The aforementioned real-life examples illustrate how contact centers provide students with resources, assistance, and support, ultimately improving their overall academic experience and aiding their success. Contact centers have become an indispensable part of higher education institutions’ support infrastructure and are expected to continue playing a pivotal role in delivering effective student support services.

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