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5 Essential Call Management Features That Every Small Business Needs to Know About


Call management is an essential part of running any small business. It’s crucial for businesses to stay organized and ensure that incoming calls are handled quickly and efficiently. Fortunately, there are a variety of call management features available which can help small businesses manage their calls effectively. Here are five must-know features:

Automated Attendant 

An automated attendant, often referred to as an IVR (interactive voice response), allows customers to reach the right person or department quickly and easily. Automated attendants provide callers with menu options so they can direct themselves to the correct destination without having to wait in line or talk to a receptionist. 

Call Forwarding

This feature allows you to forward incoming calls to another phone number, whether it’s an office line or a mobile device. This is especially useful for businesses that operate in multiple locations as customers can be sent directly to the right person.

Call Recording

Call recording allows businesses to keep track of important conversations and monitor customer service levels. Recorded calls can also be used for staff training purposes and help ensure quality control standards are being maintained. 

Conference Calling

This feature makes it easy for business owners to have remote meetings with employees, clients, and partners without having to travel. It eliminates the need for expensive conference rooms and long-distance costs associated with phone calls between multiple people in different locations. 

Voicemail Transcription

Voicemail transcription allows you to read messages instead of listening to them. This is a great time-saving feature, as it eliminates the need to listen to long messages and also makes it easier for customers to leave detailed messages without taking up too much of your time.

These five features are essential for any small business looking to manage their calls efficiently. With an effective call management system in place, businesses can ensure that customer service levels remain high, staff are kept up-to-date on new developments, and business operations run smoothly.

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