How to Block Calls Going Out/ Outbound Call Block

Blocking Outgoing Calls in Your Cloud Phone System

Controlling outgoing calls in a PBX system is a crucial aspect of managing your telecommunication environment. It’s particularly important for controlling costs and preventing unauthorized use.

Setting Up Outgoing Call Block: A Step-by-Step Guide

Just like creating an inbound call block, the process for setting up an outgoing call block is straightforward. Here’s how to do it:

  1. Navigate to ‘Applications‘ and then select ‘Call Block‘.

  2. Fill out the following fields:

    • Direction: Choose ‘Outbound’ for outgoing calls.
    • Extension: Select which extension the Call Block should affect. Choosing ‘All’ will apply the block to all agents.
    • Name: Enter the Caller ID Name that should be blocked. Note that an exact, case-sensitive match is necessary. This field is optional if a number is specified.
    • Number: Enter the Country Code 1 followed by the 10-digit number to block.
    • Action: Choose the action to take if the name or number is matched. Options include rejecting the call, playing a busy signal, transferring to a specific extension, or to a voicemail box.
    • Enabled: Set this to true or false depending on whether you want the Call Block to be active.
    • Description: Enter a reason for blocking the number.

After filling out these fields, click the ‘Add’ button at the top-right of the Call Block list page.

Setting up outbound call blocking in your Cloud Phone System is a proactive step towards managing your calls more effectively. It not only helps you control costs and prevent unauthorized use but also ensures that your communication system is used efficiently. Remember, the key to effective communication lies in the details, and setting up your Call Block correctly is one of them.

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