Exciting Changes and Upgrades

We are excited to share some recent changes we’ve made to enhance your experience with us. One of these changes is the upgrade to the Cloud Phone System, a powerful and flexible tool that gives you more control over your telephone setup.

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We believe that change is the only constant and growth is the only true evidence of life. In line with this, we are excited to share some amazing news with you. We’ve been hard at work, and it’s finally time to unveil what we’ve been brewing behind the scenes – a significant upgrade to our system with the integration of FusionPBX technology!

One of the most vital aspects of our service commitment to you is our dedication to continuous improvement and innovation. The Cloud Phone System upgrade is a testament to this promise. This powerful tool is more flexible and adaptable, giving you the control to manage more aspects of your telephone setup.

So, what does this change mean for you?

We are thrilled to introduce our new Cloud Phone System, a cutting-edge solution designed to revolutionize your communication experience. This system, powered by FusionPBX technology, is packed with features that will make your communication seamless and efficient.

Streamlining User/Agent Extension Management

This feature enables individualized extensions for every user, simplifying and enhancing internal communication like never before.

Advanced Call Forwarding

Our call forwarding feature ensures that you stay connected at all times, no matter where you are or what you’re doing. It offers different options to cater to your specific needs.

Enhanced Interactive Voice Response (IVR)

Our upgraded IVR system will transform the way your callers interact with your business. This feature provides a personalized, automated voice menu that guides your callers, making the process straightforward and efficient. Whether it’s directing a client to a specific department, connecting them with the right person, or simply providing them with necessary information, our IVR system ensures that your callers are catered to promptly and professionally. With our IVR, you’re not just directing calls; you’re enhancing the customer experience and elevating your business communication.

Innovative Ring Group Feature

Say goodbye to missed calls and unattended inquiries with our innovative Ring Group feature. This functionality allows incoming calls to be directed to a predefined group of extensions, dramatically increasing the chances that every call is promptly answered. Whether you’re managing a sales team, customer service department, or any other group, this feature ensures that calls are efficiently distributed among team members. With our Ring Group feature, every call matters, and every caller is attended to, reinforcing your commitment to excellent customer service.

Intelligent Time Condition Functionality

Our new Time Condition feature brings an unprecedented level of control to your telecommunication experience. This intuitive feature allows you to dictate how your calls are handled based on the time of day. Whether you want to direct calls to specific departments during business hours, route them to voicemail after hours, or set up custom call handling for weekends and holidays, Time Condition gives you the power to do so. This ensures that your business communication remains effective and responsive 24/7, fulfilling the varying needs of your clients and partners at any hour of the day.

Dynamic Conference Centers

Our Conference Centers feature takes the complexity out of organizing and conducting virtual meetings. Designed to foster collaboration and enhance communication, this feature enables you to host seamless, high-quality virtual meetings with ease. Whether you’re planning a team meeting, a client presentation, or a company-wide seminar, our conference center provides a reliable and intuitive platform to connect and collaborate. With clear audio, smooth connectivity, and easy-to-use controls, our Conference Centers feature brings your team together, no matter where they are, enhancing productivity and ensuring effective communication.

These are just the tip of the iceberg. There’s so much more that our Cloud Phone System has to offer. We’re excited for you to experience these enhancements, and we believe you’ll find the new changes empowering and highly beneficial to your communication needs.

If you need additional help or have any questions, we’re here for you. You can schedule an appointment with our support team at https://etollfree.net/support/ . Our team is always ready to assist you and ensure that you get the most out of our Cloud Phone System.

Once again, thank you for your continued support and trust in us. We look forward to growing and evolving with you as we journey into the future of communication technology.

Stay connected!

Feature List

Comprehensive Cloud PBX Features

Here's a comprehensive list of Cloud PBX features, now including all the additional functionalities for a robust and versatile PBX system:

Scalability

Description: Easily adjusts to accommodate more users and lines as business needs grow.

Flexibility

Description: Accessible via multiple devices, supporting diverse work environments (mobile and remote).

Cost Efficiency

Description: Minimizes upfront investments and operational costs with subscription-based models.

Advanced Call Management

  • Caller ID: Supports and customizes caller ID features aligning with provider capabilities.
  • Announcements: Set up recorded messages in auto attendants for caller information.
  • Call Broadcast: Distribute pre-recorded messages to designated groups.
  • Call Block: Blocks incoming calls using caller ID information.
  • Call Detail Records: Provides detailed reporting, including timing and duration, exportable to CSV.
  • Call Forwarding: Redirecting calls to extensions or external numbers.
  • Call Flows: Directs calls between destinations, useful for day/night modes, integrates with BLF.
  • Call Monitoring: Real-time visibility of active calls and extensions.
  • Call Pickup: Answer active calls ringing on other extensions.
  • Call Queuing: Organizes calls into queues for orderly processing.
  • Call Routing: Customizes call direction based on caller ID and other criteria.

Contact Management

Description: Manages and imports/exports contacts, incorporating additional features like QR codes.

Conferencing

  • Description: Secure conference setup with PINs, management of participant actions like mute and eject.
  • Conference Center: Offers unlimited rooms with features like call recording and participant management.

Configuration

Description: Admin setup via web interface, with optional data delivery to FreeSWITCH using XML or direct database access.

Customization

Description: Highly customizable themes, menus, and dial plans to meet specific business needs.

Direct Inward System Access (DISA)

Description: Allows users to dial into the system and call back out after authentication.

Do Not Disturb (DND)

Description: Sends calls directly to voicemail to avoid interruptions.

Eavesdrop

Description: Enables listening in on calls with optional intervention capabilities.

Extensions Management

Description: Supports active and inactive extensions, enabling management of call details and transfers.

Fax Server

Description: Handles sending and receiving faxes with email capabilities.

Follow-Me

Description: Sequential ringing strategy for desk and mobile phones.

Hardware Support

Description: Compatible with standard phone hardware, T1/E1/PRI lines, and wireless phones.

Hot Desking

Description: Allows using any registered phone to access normal extension functionality.

Hunt Groups

Description: Rings multiple numbers simultaneously or in order, with options for caller ID customization.

Inbound Routes

Description: Directs incoming calls based on caller ID and call interface.

Intercom/Paging

Description: Supports intercom calls through a paging system.

IVR Menu

Description: Interactive menus guide callers to appropriate extensions, voicemail, or external numbers.

LDAP Integration

Description: Supports authentication through systems like Microsoft Active Directory.

Misc Destinations

Description: Creates diverse call destinations for internal communication strategies.

Menu Manager

Description: Customizable menus for global or tenant-specific use.

Multi-Tenant & Multi-Lingual

Description: Supports domain-based multi-tenancy and multiple languages.

Music On Hold

Description: Customizable music or messages, supporting multiple categories.

Outbound Routes

Description: Directs outgoing calls for cost-effective routing.

Paging

Description: For compatible phones, enables paging communications.

Provisioning

Description: Supports phone provisioning for easy setup and configuration.

Remote Office Support

Description: Connects remote locations through centralized systems, supporting seamless internal communication.

Ring Groups

Description: Allows simultaneous or sequential ringing of multiple extensions.

Route by Caller ID

Description: Custom call routing based on caller ID and destination numbers.

Scripting

Description: Enables additional feature implementation using languages like LUA and Python.

Text-to-Speech

Description: Converts text to speech for caller information with PIN protection options.

Three-way Calling

Description: Allows addition of third parties to existing calls.

Time Conditions

Description: Directs calls based on specific time patterns like work hours.

Valet Parking

Description: Allows call parking and monitoring using features like BLF.

Video Calling

Description: Supports SIP-based video calls for compatible devices.

Voicemail

Description: Access and manage voicemail with email integration, including multi-lingual support.

By incorporating these comprehensive features, a Cloud PBX system offers extensive capabilities to accommodate various business needs, providing flexibility, scalability, and enhanced communication management.

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