Setup Incoming Call Block

Managing Your Calls with the Call Block Application in Cloud Phone System

The Call Block application in the Cloud Phone System is a powerful tool that allows you to block inbound or outbound calls based on the Caller ID Name, number, or the Destination Number. This feature is instrumental in managing your calls more effectively, helping you avoid unwanted calls and ensuring efficient use of your communication system.

Setting Up a New Call Block: A Step-by-Step Guide

Creating a new Call Block is a simple process. Here’s how to do it:

  1. Navigate to ‘Applications‘ and then select ‘Call Block‘.

  2. To create a new Call Block, click the ‘Add‘ button located at the top-right of the Call Block list page.

  3. Fill out the following fields:

    • Direction: Choose the direction of the calls you wish to block. Select ‘Inbound’ for incoming calls and ‘Outbound’ for outgoing calls.
    • Extension: Choose which extension the Call Block should affect. Selecting ‘All’ will apply the block to all agents.
    • Name: Enter the Caller ID Name that should be blocked. Note that an exact, case-sensitive match is necessary. This field is optional if a number is specified.
    • Number: Enter the Country Code 1 followed by the 10-digit number to block. For inbound calls, enter the calling party’s number.
    • Action: Choose the action to take if the name or number is matched. Options include rejecting the call, playing a busy signal, transferring to a specific extension, or to a voicemail box.
    • Enabled: Set this to true or false depending on whether you want the Call Block to be active.
    • Description: Enter a reason for blocking the number.

After filling out these fields, click the ‘Add‘ button at the top-right of the Call Block list page.

Setting up a Call Block in your Cloud Phone System is a proactive step towards managing your calls more effectively. It not only helps you avoid unwanted calls but also ensures that your communication system is used efficiently. Remember, the key to effective communication lies in the details, and setting up your Call Block correctly is one of them.

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