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Call Screening Setup


Call Screening in Your Cloud Phone System

Call screening is like having a digital gatekeeper for your calls. This feature prompts callers to provide their name or reason for calling before the call reaches you. It’s an effective way to manage your calls, ensuring that you only answer those that matter most. If you’re using the Find-Me-Follow-Me feature, which attempts to reach you at several numbers, call screening might only work on the first number and skip the rest.

Setting Up Call Screening: A Step-by-Step Guide

Step 1: Create an Extension

The first step is to create an extension. For a comprehensive guide on how to do this, please refer to our video tutorial on creating a phone extension.

Step 2: Enable Call Screening

Go back to Accounts, then click the extension that you want to set up for call screening. Look for the “Call Screen” field, select Enable, then click Save.

Step 3: Set Up Call Forwarding

With call screening, you can manage your calls more effectively, ensuring that you only answer calls that are important to you. This feature is particularly useful for businesses that need to manage a high volume of calls, allowing them to prioritize their time and resources effectively.

Click the “Call Forwarding” button. Enable the “Follow Me” field and enter your 10-digit phone number along with the country code (1 for the US). Then, click Save. For more information about the “Follow Me” feature, please check out our “Follow Me” tutorial.

The call screening feature in your Cloud Phone system is a powerful tool that provides a new level of control over incoming calls. It allows you to filter calls effectively, ensuring that only the most important ones reach you. This not only enhances your productivity but also allows for improved time management by reducing unnecessary interruptions. The setup process, as detailed in this blog post, is straightforward and user-friendly. Remember, our customer service team is always on standby to provide support if needed. The power to manage your calls more efficiently is just a few clicks away with call screening. Embrace this feature and experience a smoother, more manageable communication flow in your daily operations.

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