Vicidial® Reviews: What Real Users Are Saying
Vicidial® has been around for years—and for good reason. It’s powerful, flexible, and open source. But it’s also known for being complex, outdated, and hard to manage without serious tech skills.
We’ve collected real user feedback—so you can see the good, the bad, and why many businesses eventually switch to a hosted alternative.
What People Like About Vicidial®
- ✅ It’s open-source and customizable
- ✅ Great for high-volume outbound dialing
- ✅ Flexible call routing and scripting tools
- ✅ Works well if properly configured
“Vicidial® works… once you spend a few weeks setting it up.”
“We liked the freedom, but support was basically nonexistent.”
What Frustrates Most Users
- ❌ Complicated install & setup process
- ❌ Outdated user interface
- ❌ Poor or nonexistent support
- ❌ CRM and reporting integrations are clunky
- ❌ Frequent maintenance or server issues
“The UI looks like it hasn’t changed since 2005. Agents struggle with it daily.”
“We lost two full days of calls when our server crashed. It took $600 to get it back online.”
“Our marketing team couldn’t pull clean reports from it, and syncing with HubSpot was a nightmare.”
The Common Thread? Hosting is the Bottleneck.
Most frustrations with Vicidial® don’t come from the software itself—they come from hosting, managing, and troubleshooting it yourself.
That’s where we come in.
The Hosted Vicidial® Experience with eTollFree
- ✅ No more installs, patching, or config issues
- ✅ 24/7 real support (not forums)
- ✅ CRM & SMS integrations built-in
- ✅ Fully managed with flat pricing
- ✅ Instant activation and voice termination available
What Our Customers Say About Switching
“With eTollFree’s hosted Vicidial®, we didn’t lose flexibility—we just stopped losing time.”
“Honestly, it felt like hiring a full-time IT guy for $99/month.”
Thinking of Using Vicidial®?
If you’ve got a Linux-savvy IT team and don’t mind doing everything yourself—Vicidial® can work for you.
If you want to skip the hassle and start dialing with full support—go hosted with us.
Vicidial® is a registered trademark of its respective owner. eTollFree is not affiliated with or endorsed by Vicidial.
