Why Many Employees Prefer Not to Call IT Support for Help
Imagine your office’s IT department as a team of superheroes. According to a recent survey, most employees try to be their own tech sidekicks by dealing with tech issues on their own before calling in the IT superheroes. They know they’re not just sitting behind a desk waiting; they’re crucial for keeping everything running smoothly. But, it turns out, many workers have grown to take on some of the easier tech tasks themselves. Let’s explore why this change is happening and what it means for entrepreneurs and small business owners.
Taking the First Step: Self-Help Before IT Help
It’s common for workers to attempt to fix their computer problems first before reaching out for IT support. Just like in any good superhero story, the sidekicks try to handle the small stuff themselves before calling for backup. In fact, nearly two-thirds (63%) of workers feel expected to fix tech issues on their own, according to a survey by Sagiss. Almost 80% of people said they naturally try to fix things on their own first.
The New Image of IT Professionals
There’s been a shift in how people view IT professionals. Gone are the days when they were seen as reclusive tech geniuses. They’re now more like friendly mentors, ready to guide you through your tech troubles. Travis Springer from Sagiss notes that more people see IT as essential to business success. In fact, 86% of respondents in their survey consider IT very important or essential, and over half said their impression of these tech pros has improved recently.
Generation Z: The New Tech-Savvy Recruits
The younger workforce, Generation Z, is particularly good at figuring out basic tech problems. They’re the new recruits in this high-tech world, arriving with natural skills to manage minor tech glitches. Despite what some critics say about their tech skills, Generation Z often knows the basics of troubleshooting, like how to reboot a computer, just like a seasoned hero.
The Benefits of Self-Troubleshooting
When workers address small tech issues themselves, IT professionals can focus on bigger concerns, like protecting company data from digital threats. This shift allows IT teams to work on more strategic projects that help the company grow rather than constantly resetting passwords or solving minor hiccups.
Online Resources: The Magic Book of Spells
Just like having a magical book of spells, today’s workers have a wealth of online resources at their fingertips. They can access guides from Google, or even use AI helpers like ChatGPT. But, as with all powerful tools, there’s a risk. Sometimes these quick fixes can lead you into deeper issues, which experts call “shadow IT.” It’s important to know when to seek professional help if a tech issue becomes too complex.
Knowing When to Call for Backup
Even self-reliant tech adventurers understand the importance of calling in the pros when needed. Complex technical issues are not something to tackle alone, especially when the solution isn’t straightforward. Always remember, asking for help is not just okay—it’s smart. If you find yourself unsure, reaching out to IT support is the right move to keep your operations running smoothly.
Conclusion: Navigating the New Tech Landscape
In our constantly evolving tech world, the role of entrepreneurs and small business owners is more than just to lead; they need to manage their tech effectively too. Encouraging workers to resolve minor issues equips IT professionals to focus on more significant, strategic tasks that propel the business forward. Next time you face a tech problem, consider trying a basic fix, but don’t hesitate to call in your trusted IT heroes when things get tricky. After all, even superheroes need a helping hand sometimes!
