What Is A VoIP Predictive Dialer

What Is A VoIP Predictive Dialer?

A VoIP predictive dialer is an inbound and outbound call processing system designed to keep your agents on the phone without long hold times between calls. Your Agents can log in and access the system from anywhere in the world. The dialer automatically calls a list of telephone numbers, filters out unnecessary calls such as answering machines and busy signals and then connects a waiting representative with the customer.

Why Choose eTollfree?

We are simple down to earth telephone company. We would love to help your business grow. Call me anytime Selena Locke, Sales Manager

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All the features you need to supercharge your team.

No need to download and maintain cumbersome software programs. eTollFree runs in the cloud so it\’s always updated, supported, and ready to go. Check stats on your phone.

Monitor agent performance in real time with Live Agent Monitoring. Access call recordings on demand, listen-in on calls, whisper to an agent, or take over a live call.

Detailed call logs provide visual and numerical data easily accessible within the dashboard. Track call times and review information gathered during calls.

Smart dialing with Predictive, Power, and Preview dialing all in one platform. Quickly switch between prospecting and power dialing. Tailor your workflow to meet your needs.

Take control of your data. Manage list recycling and set redialing rules to determine which contacts to call and when. Scrub Lists for mobile and Federal Do Not Call numbers.

Maintain quality control and properly train your agents with Call Recording. Recordings are saved in the call logs for 30 days. Exportable to external media.

Quickly add agents so you can meet demand. Cloud based software is ready to scale with your business allowing rapid on-boarding of call agents. All they need is a login.

eTollFree puts you in control of your call center operations. Switch between dialing modes, listen-in on calls, preview dialing, and manage agents all from one dashboard.