Call Detail Records (CDRs) are essentially the diary of your phone system, meticulously recording all the details about the calls made. They provide detailed information about each call, including the source (where the call came from), the destination (where the call was directed), the duration of the call, and other useful details. These records can be used to filter and find specific call information, making it easier to manage and analyze call data.
In the Cloud Phone System, you can use various filters to find specific call records and export them to your local device for archiving or analysis. The fields on top of the page that show Direction, Status, and Extension are part of the detailed information provided for each call.
Here’s a brief explanation of each:
The ‘Statistics‘ button provides a statistical overview of the call data, which can include things like the total number of calls, average call duration, and other useful metrics. This feature is particularly helpful for getting a quick snapshot of call activity and patterns over a certain period. It can be a powerful tool for understanding call behavior and trends, and for making informed decisions about call management and resource allocation.
The ‘Export‘ button allows you to download the information currently displayed.
So, that’s a brief rundown of how to navigate Call Detail Records in the Cloud Phone System. Keep an eye out for more guides to help you maximize the benefits of your Cloud Phone System.
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