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A number of problems and error messages can be encountered when installing your softphone for the first time.

We have list down the most common and basic softphone troubleshooting:

  1. My Softphone Will Not Login (SIP Error 404)

        This means the user information does not exist.

Check the provided domain, username, and password from your dialer administrator.

Check out our previous videos on how to register a phone extension.

Things to remember:

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woman using headset smiling while using VoIP communications

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