[et_pb_section][et_pb_row][et_pb_column type=”4_4″][et_pb_text]Check your audio settings on the softphone. Make sure it\’s pointing to the headset you intend to use for eDialer. Things to remember:

• When using a softphone, the audio setting is controlled by the softphone app, not eDialer.
• We recommend using a USB headset when using the eDialer system for better connectivity.
• Unplug your headset and plug it back on a different USB port just to let windows reinstall the headset’s audio driver.

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