Today I will walk you through how to set up the quick transfers in a campaign.
These are the D1 to D5 buttons that you see in the Agent Interface.
You can set up a Maximum of 5 numbers with which 2 can have DTMF.
To setup, from the ViciDial administration dashboard.
- Go to Campaigns.
- Then, Campaigns Main.
3. Click Modify.
4. Then, look for the “Transfer-Conf Number 1” field.
Add the 10 digit number you want to use as a third party transfer number.
5. Then click Save.
- If you need to add DTMF to a number, you need to assign it to either D1 to D2 only.
Add this to “Transfer-Conf DTMF 1” or “Transfer-Conf DTMF 2”
7. Then click save changes.