Basic Setup

ViciDial How To Add a User

To allow agents to login into the ViciDIal system, you need to create a user account.

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How to Login Using Softphone in ViciDial

How to Login using a softphone?

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ViciDial User Level Restriction

Now that I have shown you the user levels and admin interface option in the eDialer system, let’s do a walkthrough on what these settings look like on the vicidial page.

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ViciDial How to Set Additional User Settings

This tutorial will be about the additional user settings in vicidial interface.

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Inbound Campaign

Four Things to Know About Firewalls

Four Things to Know About Firewalls Meta description: What’s a firewall? Read this overview to learn about how firewalls protect your networks and the top …

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VoIP Phone Numbers Explained

First what is VoIP? VoIP services convert your voice into a digital signal that travels over the Internet. Having VoIP offers the flexibility of calling from …

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Initial Ingroup Setup

An ingroup is an essential setup for your incoming calls. Just like Vicidial’s campaign settings the ingroup handles the incoming call settings.

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Adding DID Route

How to add a DID and Routing Setup in Vicidial phone system.

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Outbound Campaign

Vicidial How to Setup Transfer Preset

This tutorial will be about how to set up a campaign’s transfer preset.

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ViciDial Setting up Lead Recycle

In this tutorial, I will walk you through setting up Lead Recycle.

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How to Setup Outbound Call Drop

How to set up the routing for dropped outbound calls. What is a dropped call? A dropped call is when the dialer receives or connects to a live call and no agent is available to connect to. These calls are then dispositioned as DROP and adds to the campaign’s drop percentage rate. This setting is only applied for outbound dialed calls.

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How to Setup Webform

What is the webform? This is where you can set the custom web page that will be opened when the user clicks on the WEB FORM button in the agent interface.

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Other Settings

Four Things to Know About Firewalls

Four Things to Know About Firewalls Meta description: What’s a firewall? Read this overview to learn about how firewalls protect your networks and the top …

Read More..

VoIP Phone Numbers Explained

First what is VoIP? VoIP services convert your voice into a digital signal that travels over the Internet. Having VoIP offers the flexibility of calling from …

Read More..

Initial Ingroup Setup

An ingroup is an essential setup for your incoming calls. Just like Vicidial’s campaign settings the ingroup handles the incoming call settings.

Read More..

Adding DID Route

How to add a DID and Routing Setup in Vicidial phone system.

Read More..