General Terms

eTollFree offers competitive local and toll-free number communication services with transparent costs and pricing. Our dedicated business number services are secure and highly reliable. The following pricing applies to coverage within the contiguous United States & Canada. Please note that these services are available for retail and wholesale business customers only.

Pricing

1. Toll-free number: 99¢ monthly + 2¢ per minute if routed to VoIP device
2. Toll-free number (Canada): 99¢ monthly + 6.5¢ per minute if routed to VoIP device
3. Toll-free number: 99¢ monthly + 3.5¢ per minute if routed to Land Line
4. Toll-free number (Canada): 99¢ monthly + 7.5¢ per minute if routed to Land Line
5. Local number cost will vary by area. Please lookup our pricing.
   • Outbound Calling Only 1.5¢ per minute
   • Tax (USF 11.6%)
   • Volume discounts begin at 100,000 Minutes Monthly. We would put you in touch with one of our wholesale representatives for this service.

Billing

Your service with eTollFree comes with a dedicated billing account, and this account is credited by you as prepayment, and debited by us as per your service usage. Your service with us is a prepaid service.

How Our Billing Works

1. Your account begins with a balance of -$3.50 (credit balance we issue for trial purposes).
2. Once your usage balance > $0, your account will require payment in order to stay active.
3. Our minimum required payment is $25.00
4. After any payments, your account will have a credit balance equal to your payment (-$25.00)
5. Your daily calling usage + your toll-free monthly fees will be deducted from your credit balance
6. A minimum payment of $25.00 will be charged each time you reach $0 Balance

Disconnect Charge

Currently, the disconnection fee will not be applied for disconnecting telephone numbers. Telephone numbers disconnected between billing periods will be charged a full monthly service fee for the entire billing period.

Account Refunds

If an account credit balance is greater than $25.00, we will offer a full refund to the payment method originally provided. Accounts with credit balances equal to or less than $25.00 will not be eligible for a refund. Your credit balance will remain on the account and can be used for future purchases.

Account Disputes

If a customer in good faith disputes any invoiced amount, they shall submit a written dispute within fifteen (15) days following receipt of such invoice. Failure to contest a charge within one hundred eighty (180) days of the date of the invoice will create an irrefutable presumption of the correctness of the charge.

Suspicious or Unknown Inbound Calls

From time to time, you may receive calls to your inbound toll-free or local numbers that are unrecognized. This is normal for any toll-free or local number. If you own a toll-free number that was previously owned by another company, you may experience an overflow of calls from previous users. The only solution to this issue would be to disconnect your current number and choose a different one. eTollFree is not responsible for any unwanted calls and will not refund any calls deemed unwanted.

Minute Increment

All domestic calls originating and terminating in Alaska, Hawaii, Puerto Rico, Canada, and US Virgin Islands will be billed in one (1) minute increments with a one (1) minute minimum.

Toll-free & Local Number Portability

Number portability allows the subscriber of a local or toll-free number to switch providers while retaining the same number for incoming calls.

The Port-IN Process

1. Make sure you have an active account with us.
2. Ensure you have at least a $25.00 balance on your account.
3. Download and fill out the Toll-Free Authorization (LOA) form.
4. Email your request + LOA to [email protected]

Once received, we will send your LOA to the losing carrier, who has 1 to 5 working days to respond and release your number.

The Port-OUT Process

1. Contact the carrier you are moving to and request a port request.
2. Your new carrier will submit your request to eTollFree.
3. We will forward the request to the account holder for approval.
4. Once approved, the new carrier will complete the process.
5. Your account will be charged a $24.99 port-out request fee.

Fraudulent Account Policy

To protect our platform, customers, and regulatory compliance, eTollFree reserves the right to assess and take action on accounts suspected of fraudulent or abusive activity.

Accounts identified as potentially fraudulent—including those flagged by the FCC, other regulatory bodies, or law enforcement agencies—may be subject to additional review and restrictions.

As part of our fraud mitigation process:

• A $500 security deposit will be required for any account under investigation.
• This deposit is held to cover potential chargebacks, abuse-related damages, or regulatory liabilities.
• Accounts deemed fraudulent may be suspended or terminated without notice, and no refunds will be issued for any unused services or balances.

We take these actions in accordance with our commitment to maintaining a secure, compliant service for all users. If you believe your account has been flagged in error, please contact our support team for a formal review.