Basic Setup

Agent Login With Softphone

How to Login using a softphone?

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Where to Download Softphone

In instances that a user is having difficulty using the eDialer’s webphone, we can switch to a softphone option.

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How to Setup Bria on PC

To set up the softphone for eDialer use, first you have to turn off the webphone from your phone extension.

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How to Troubleshoot Webphone With No Timer

No timer or checkmark on the top left of the screen.

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Inbound Campaign

How to do Quick Call Transfers

How to transfer a call from the eDialer’s agent interface.

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Ingroup Setup

This is the 2nd part tutorial in setting up incoming calls. An ingroup is an essential setup for your incoming calls.

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Adding DID & Route

How to add a DID and Routing Setup in eDialer phone system.

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How to Setup Ingroup Welcome Message

how to set up a welcome message in the eDialer phone system. This tutorial will be for the initial message that plays on an incoming IVR setup.

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Outbound Campaign

How to Setup Hold Music

How to set up hold music in eDialer phone system. The hold music can be applicable for outbound campaign’s hold option, and in-group’s hold music.

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Setup CID Local Presence

This allows you the ability to set custom caller ID numbers per campaign for outbound calls by area code. This can be set to have a single or multiple CID for every areacode.

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How to Setup Quick Transfer

These are the D1 to D5 buttons that you see in the Agent Interface.

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How to Setup Transfer Preset

A transfer preset setup can be useful if you need to add more than 5 transfer numbers or you need to add a name code for each of your transfer numbers.

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Other Settings

How to Monitor Calls in Real Time

How to monitor real time calls in eDialer phone system.

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Export Calls Report

How to Export Calls Report in eDialer phone system.

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Export Leads Report

How to Export Leads Report in eDialer phone system. This calling report is almost similar to the previous tutorial about the export calls report. The only main difference is, this report will pull up the data that are purely outbound and agent dispositioned calls.

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Agent Performance

Agent performance detail in the eDialer phone system

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