In instances that a user is having difficulty using the eDialer’s webphone, we can switch to a softphone option.
To set up the softphone for eDialer use, first you have to turn off the webphone from your phone extension.
No timer or checkmark on the top left of the screen.
How to transfer a call from the eDialer’s agent interface.
This is the 2nd part tutorial in setting up incoming calls. An ingroup is an essential setup for your incoming calls.
How to add a DID and Routing Setup in eDialer phone system.
how to set up a welcome message in the eDialer phone system. This tutorial will be for the initial message that plays on an incoming IVR setup.
How to set up hold music in eDialer phone system. The hold music can be applicable for outbound campaign’s hold option, and in-group’s hold music.
This allows you the ability to set custom caller ID numbers per campaign for outbound calls by area code. This can be set to have a single or multiple CID for every areacode.
These are the D1 to D5 buttons that you see in the Agent Interface.
A transfer preset setup can be useful if you need to add more than 5 transfer numbers or you need to add a name code for each of your transfer numbers.
How to monitor real time calls in eDialer phone system.
How to Export Calls Report in eDialer phone system.
How to Export Leads Report in eDialer phone system. This calling report is almost similar to the previous tutorial about the export calls report. The only main difference is, this report will pull up the data that are purely outbound and agent dispositioned calls.
Agent performance detail in the eDialer phone system
Contact Us
© 2022 eTollFree. All rights reserved.
Quick Links
Social Links
Contact
© 2022 eTollFree. All rights reserved.