eDialer
Features

Explore the full features of our eDialer platform.

eTollFree’s dialers are fast, easy to use, and equipped with the best of technology. eTollFree’s dialers

All the features you need to supercharge your team

100% Cloud Based

No need to download and maintain cumbersome software programs. eTollFree runs in the cloud so it’s always updated, supported, and ready to go. Check stats on your phone.

Live Agent Monitoring

Monitor agent performance in real time with Live Agent Monitoring. Access call recordings on demand, listen-in on calls, whisper to an agent, or take over a live call.

Reporting and Analytics

Detailed call logs provide visual and numerical data easily accessible within the dashboard. Track call times and review information gathered during calls.

List Management

Take control of your data. Manage list recycling and set redialing rules to determine which contacts to call and when. Scrub Lists for mobile and Federal Do Not Call numbers.

Three Dialing Modes

Smart dialing with Predictive, Power, and Preview dialing all in one platform. Quickly switch between prospecting and power dialing. Tailor your workflow to meet your needs.

Call Recording

Maintain quality control and properly train your agents with Call Recording. Recordings are saved in the call logs for 30 days. Exportable to external media.

Full Control

eTollFree puts you in control of your call center operations. Switch between dialing modes, listen-in on calls, preview dialing, and manage agents all from one dashboard.

One-Click Scalability

Quickly add agents so you can meet demand. Cloud based software is ready to scale with your business allowing rapid on-boarding of call agents. All they need is a login.

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Handle 30x More Calls

99.99% Uptime

Crystal Clear Call Quality

Built For Businesses Looking For A Competitive Edge

In today’s competitive environment you need to find ways to do more with less and in less time. eTollFree’s Virtual Call Center Platform provides your agents with the best technology at their fingertips.
Give them the tools they need so they can go out into the marketplace and beat your competitor. Built on the fastest platform available, with a fully featured web phone and predictive dialing technology, our product is helping businesses win more business.

Three Dialing Modes

Predictive
Dialer

Move your team through large call lists with ease. Our predictive dialer uses advanced algorithms to throttle call delivery, finding the most efficient speed for your telemarketers. The system has the capability of 30-channels per line to ensure zero agent downtime. Let artificial intelligence work for you so you can focus on running your business.

Preview
Dialer

When it’s time to focus on particular leads and target them with intent, our preview dialer provides lead information in a popup, giving agents the data they need to succeed. Agents click to call leads and the dialer only calls the selected lead. This option provides manual control of the dialing platform so agents can execute targeted campaigns.

Power
Dialer

To go through large lists and maximize the call volume of each team member. 30-channels are available per agent to connect them to a live call every time. Dialer shuts off during calls to avoid missed opportunities. Select your speed and the dialer pushes out on those channels, so you have full control of call volume.