Admin>Phones, then Show Phones.
Choose the phone extension you’re having issues with. Then, check for the following:
Set to Webphone: Y.
Status: Active Client Protocol: SIP Template ID: SIPwebphone Save changes and login the agent again after 1-3 minutes.Click the 3 dot icon for Chrome settings at the top right corner of your browser.
Choose HELP Then, choose about Google Chrome.NOTE: If you are not using the latest version, this will automatically download and update for you.
Then, try and login again.
Chrome settings
Then, More tools.
Then, click Extensions.
Remove or disable any pop-up blockers or browser-based antivirus. Once this is done, reboot your computer.
To use incognito, go to. Chrome settings and choose “New incognito Window” or press SHIFT + CTRL + N keys from your keyboards.
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