Hello and welcome! Today we’re going to walk you through the ‘Call Routing’ feature in the Cloud Phone System.. This powerful tool is all about directing incoming calls to their appropriate destinations in the most efficient and effective way possible.

As you can see, the ‘Call Routing’ menu offers a range of options. Each of these is designed to give you maximum control over how calls are handled within your system.

Whether you’re looking to set up an IVR, also known as Interactive Voice Response, establish a dialplan, or manage your call center queues, it’s all right here at your fingertips.

With Call Routing, you can streamline communication within your organization, reduce hold times for your callers, and ensure that no call goes unanswered.

So, let’s get started and dive deeper into the world of Call Routing in the Cloud Phone System.

Under the “Accounts” and “Extensions” sections, click the extension you want to modify. Users can configure call routing options to control how calls are handled for each extension. 

These options include:

Call Forward: Allows users to forward incoming calls to another extension or external number.

On Busy: Specifies the behavior when the extension is busy, such as forwarding the call to voicemail or another destination.

No Answer: Determines the action when the call is not answered within a specified time frame, such as forwarding to voicemail or another destination.

Follow Me: Enables users to set up a list of numbers where incoming calls should be forwarded sequentially until answered.

Do Not Disturb (DND): Activating DND prevents the extension from receiving incoming calls, typically by redirecting them to voicemail or a predefined destination.

These call routing options provide flexibility for users to customize their call handling preferences according to their specific needs and preferences.