Call Center Solutions Built for Performance

Powerful hosted dialer platforms, real-time analytics, and expert support — everything you need to run a high-performing call center.

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Hosted — No Hardware Needed
Predictive, Progressive & Manual Dialing
Same-Day Setup Available
20+
Years in Business
500+
Call Centers Powered
99.9%
Platform Uptime
24/7
Expert Support
Our Solutions

Call Center Platforms That Drive Results

Choose the platform that fits your team size, campaign type, and business goals.

📡

Hosted VICIdial

Enterprise-grade predictive dialer hosted in the cloud. No hardware, no server management — just log in and start dialing. Full admin control, real-time reporting, and custom campaigns.

Explore VICIdial →
⚡

eDialer

Our streamlined dialer platform designed for small-to-mid-sized teams. Easy to use, quick to deploy, with all the power you need for outbound campaigns.

Learn About eDialer →
🎓

Training & Demos

Get your team up to speed fast with live training sessions and guided demos. Our experts walk you through setup, campaign management, and optimization.

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VICIdial call center dashboard
VICIdial Hosting

The Industry's Most Powerful Dialer — Fully Managed

VICIdial is the world's most popular open-source call center platform, used by thousands of organizations worldwide. We host, manage, and support it so you can focus on your campaigns.

  • Predictive, progressive, manual & preview dialing
  • Inbound, outbound & blended campaigns
  • Real-time agent monitoring & reporting
  • Custom IVR & call routing
  • CRM integration & lead management
  • Unlimited campaigns & agent seats
  • Built-in call recording & QA tools
Call center platform features
Complete Platform

Everything Your Call Center Needs in One Place

From auto-dialers to real-time dashboards, our platform covers every aspect of call center operations. No piecemeal tools — just one unified solution.

  • Predictive dialer with AMD (answering machine detection)
  • Agent screen pops with customer data
  • Disposition codes & callback scheduling
  • Whisper, barge & 3-way conferencing
  • DNC list management & compliance tools
  • API integrations with your CRM & tools
Platform Features

Everything You Need to Run a World-Class Call Center

Our platform is packed with the tools your team needs to succeed.

📞

Predictive Dialer

Maximize agent talk time

📊

Real-Time Dashboards

Live campaign metrics

🎙️

Call Recording

QA & compliance recording

📋

Lead Management

Import, assign & track leads

🔀

ACD & IVR

Smart inbound routing

🆔

Caller ID Management

Local presence dialing

📱

WebRTC Softphone

Dial from any browser

🔒

DNC Compliance

Built-in scrubbing tools

👥

Agent Monitoring

Listen, whisper & barge

📈

Campaign Analytics

Detailed performance reports

🌐

Multi-Location

Distributed agent support

🔗

API & CRM Integration

Connect your tools

Getting Started

How It Works

From first call to full optimization — we handle it all.

1

Tell Us Your Needs

We assess your call volume, team size, campaign type, and goals to recommend the right setup.

2

We Build Your Platform

Our team configures your hosted dialer, sets up campaigns, imports leads, and trains your agents.

3

Launch & Optimize

Go live with full support. Our team monitors performance and helps you optimize for better results.

Pricing

Flexible Call Center Pricing

Scale up or down anytime. No long-term contracts required.

Starter

$25/mo
per seat
  • Hosted VICIdial or eDialer
  • Predictive & manual dialing
  • Basic IVR & call routing
  • Call recording
  • Standard reporting
  • Email support
  • Up to 10 agent seats
Most Popular

Professional

$45/mo
per seat
  • Everything in Starter
  • Advanced predictive dialer
  • Inbound + outbound blended
  • Real-time agent monitoring
  • CRM integrations
  • Priority phone support
  • Custom IVR flows
  • Unlimited agent seats
Full Power

Enterprise

Custom
tailored to your needs
  • Everything in Professional
  • Dedicated server infrastructure
  • Custom development & APIs
  • White-label options
  • Dedicated account manager
  • SLA with guaranteed uptime
  • Multi-location support
  • On-site training available
FAQ

Common Questions About Our Call Center Solutions

VICIdial is the world's most widely used open-source call center platform. It supports predictive, progressive, manual, and preview dialing modes, along with inbound ACD, IVR, call recording, and real-time reporting. We host and manage it so you don't need any on-premise hardware.
VICIdial is our full-featured enterprise platform with maximum customization and power. eDialer is a streamlined version designed for smaller teams that want simplicity without sacrificing core dialing capabilities. Both are fully hosted and managed by our team.
Most call centers are operational within 24–48 hours. We handle server provisioning, campaign configuration, lead importing, and agent setup. Same-day setup is available for urgent needs.
No. Our platform is 100% cloud-hosted. Agents just need a computer with a web browser and a headset. We support WebRTC softphones so there's nothing to install.
Yes. You can bring your own DIDs or we can provision new local and toll-free numbers for you. We also support local presence dialing to improve answer rates.
Yes, call recording is included in all plans at no extra cost. Recordings are stored securely and accessible through the admin dashboard for quality assurance, training, and compliance purposes.
Absolutely. Our platform includes built-in DNC list management, scrubbing tools, and configurable dialing rules to help you stay compliant with TCPA, FCC regulations, and state-level requirements.
Reviews

What Our Customers Say

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